What We Service
- Inkjet or laser printers - We specialize in HP, Okidata and Lexmark printers but we also work on other brands.
- Fax machines - Sharp, Ricoh, Lanier, Gestetner, Savin, Canon, and HP fax machines are our specialty.
- Digital Copiers - Canon, Gestetner, Ricoh, Savin, Lanier, Sharp, and Konica Minolta.
- Shredders - What do you do when your office shredder breaks? Now you can call Matrix Business Systems and let us give you an estimate of what it will take to fix your shredder.
- Paper Handling Equipment - We are an Authorized Duplo Dealer servicing paper cutters, joggers, collators, booklet makers and more. Contact our service department with your specific needs.
- Scanners - We service many brands of scanners. Contact our service department with your specific needs.
Our Service Philosophy
At Matrix Business Systems our service philosophy is that of using a proactive approach to all aspects of service to our customers. Although historically the copier industry has viewed "The service call" as a re-action to the needs of the customer, we at Matrix view this service mentality as a short coming to the level of total satisfaction a customer should have with any service organization.The customer's point of view simply stated 'we just want it to work." We believe the customer's definition of "service" is when the equipment is operating properly, not when the equipment requires a service call. In today's office environment multifunctional office equipment has revolutionized document workflow helping to take the work out of the job. Unfortunately tasking the system with copying, scanning faxing and printing can represent a single point of failure if it was to breakdown causing an interruption in office productivity.
MATRIX believes in high quality service through responsive and knowledgeable technicians, and a customer service infrastructure that creates a proactive service environment for our customers. Our pro-active approach combined with after-hours service help to reduce the unexpected service call. Pro-active service is our ability to forecast in advance through the manufacturers recommendation of parts replacement intervals and customer usage the need for a service call. After hours service for fleet accounts allows our technicians to perform periodic maintenance "PM's" after normal business hours resulting in fewer interruptions during normal business hours, and greatly increasing end user satisfaction. As a corollary after hours service has proven to reduce the normal business hours response time allowing technicians to better focus on daily unexpected calls with fewer distractions.
